• The advent of digitalisation is prompting retail banks in Asia Pacific to consolidate branch networks to mitigate real estate costs and reduce redundancy.

• At the same time, the emergence of virtual banking services is posing a challenge to the traditional banking industry. 

• CBRE advises retail banks to optimise branch networks and the client experience by providing a range of retail banking formats for different services and client types.

• Retail banks are also advised to rethink the design and configuration of their branches, incorporate advanced digital technology and increase self-service features to smooth the consumer journey.